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Operational Excellence Manager (Amsterdam, full-time)

  • On-site, Hybrid
    • Amsterdam
  • Supply Chain Team

Job description

At Wundermart, we’re on a mission to make unattended retail smart, scalable, and seamless. As our new Operational Excellence Manager, you’ll play a key role in building the structures, systems, and processes that keep our operations running smoothly — and make them even better every day.

You’ll bring analytical sharpness, pragmatic creativity, and a strong sense of ownership. You see opportunities for improvement everywhere and know how to turn them into tangible results.



What you’ll do


You’ll take ownership of the link between operations, vendor management, and process excellence, ensuring our network of shops and hubs across NL, BE, and FR operates at peak performance.


Through close collaboration with 3rd parties, you’ll drive operational quality, streamline systems, and lay the foundation for scalable, long-term growth.



Your key responsibilities


  • Ensure smooth daily operations and consistent product availability and quality across hubs and shops.


  • Lead vendor and quality management of 3rd parties, driving performance tracking, feedback, and improvement initiatives.


  • Coordinate article and assortment changes with external partners.


  • Plan and schedule shop openings and operational transitions with 3rd parties.


  • Manage 3rd party stock and logistics, balancing cost, qualityand efficiency.


  • Drive continuous improvement by optimising, setting up, and implementing better processes, systems, and vendor frameworks.



    What we offer


  • A dynamic role in a fast-growing, international retail tech company.


  • Freedom to build, optimise, and make a real impact.


  • A startup feel with the stability of a scale-up that’s here to stay.


  • Flexible work setup and unlimited vacation days.


  • Travel reimbursement and a personal learning budget.


  • Lunch at our Amsterdam HQ.


  • Regular team events and get-togethers.


  • A culture built on ownership, curiosity, and growth.


  • Competitive salary.

Job requirements

Job requirements (who you are)

  • You have an HBO or university degree (Business Administration, Supply Chain, Operations Management, or similar).

  • 3+ years of experience in Supply Chain.

  • You have strong analytical skills and know how to separate main from side issues and set the right priorities.

  • You’re pragmatic, creative, and solution-oriented.

  • You understand how decisions and actions impact other teams and departments.

  • You’re experienced in setting up structures and systems that drive efficiency and quality.

  • You’re familiar with continuous improvement methods and enjoy optimising processes independently.

  • You have proven experience in vendor management, quality control, and operational excellence, ideally in a fast-paced or international environment.

  • You’re confident working cross-functionally and collaborating with external partners.

  • You have excellent communication skills in Dutch and English.

  • You live in or near Amsterdam.

  • You have a valid driver’s licence.

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On-site, Hybrid
  • Amsterdam
Supply Chain Team

The Wundermart story. 

Wundermart is the platform solution that enables profitable F&B moments at scale. 

We have transformed the way guests buy and enjoy convenience items in hotels by putting our autonomous shops in the lobby of over 200 hotels in 6 countries.

The Wundermart ecosystem was created with two things in mind. The use of data and technology to make products available at all times, and an infrastructure that unburdens our hotel partners in every sense of the word. Our technology supports everything from pricing to payment, the supply chain infrastructure is set up to autonomously look after ordering and replenishment.

Scalable, smart and successful F&B in the hospitality channel. This is who we are.

‘Wunder’ is the term that captures our mentality.

The ability to see new possibilities. The drive to make something happen that makes a difference and evokes a sense of wonder. Asking questions is the starting point of progress. Asking better questions unlocks real innovation. We never settle with the status quo – we’re challenging it. Our rocket fuel is seeing new opportunities to create better solutions for existing problems.