What you will do.
As a Customer Success Manager at Wundermart, you'll be at the forefront of delivering game-changing value to our clients! You’ll become a trusted partner, building and nurturing strong relationships that ensure customer success, satisfaction, and loyalty. With your proactive mindset, you’ll be one step ahead—anticipating needs, tackling challenges, and finding creative solutions to elevate our customers' experiences.
You’ll own the onboarding journey, welcoming new customers and guiding them to a smooth, seamless integration. Your regional expertise will drive shop-building coordination, ensuring everything runs like clockwork. You'll also be the go-to collaborator, aligning teams internally to make sure customer actions are swiftly executed and successful.
By diving into data-driven insights, you'll uncover opportunities to enhance customer experiences and celebrate wins as our clients thrive. And as this role is part of a growing department, you'll have the chance to shape its evolution and make a real impact as we scale up together!
Key responsibilities.
- Collaborate closely with internal teams to ensure timely execution of customer-related tasks.
- Relentlessly follow through to ensure tasks are completed, never settling for less.
- Understand and address the unique needs of customers, providing tailored solutions.
- Regularly review and act on customer success metrics and feedback to enhance processes.
- Lead customer onboarding and support in ongoing relationship management.
- Be responsible for coordinating shop-building activities within your assigned region.
What you can bring.
- A proactive, never-settle mindset with a passion for helping customers succeed.
- Proven experience as a Customer Success or Account Management (a couple of years is ideal).
- Experience using PowerBI for data analysis and reporting.
- Strong verbal adaptability and communication skills.
- Fluent in English and German OR French (additional languages are a plus).
- A Bachelor’s Degree in Business, Communication, or a related field.
- A valid driver’s license.
- Proficiency with CRM systems (HubSpot experience is a plus).
- Affinity with the hospitality industry is a plus.
- Must be based in Amsterdam, with the ability to be in the office a few days per week.
What we have to offer.
- Opportunity for growth and professional development in a fast-paced and dynamic environment.
- Flexible working arrangements.
- Unlimited vacation days.
- Travel reimbursement.
- Regular team events.
- Lunch at our HQ in Amsterdam.
- ...and more.
Wundermart is not just your ordinary workplace – we are a vibrant community driven by innovation, collaboration, and a shared passion for data-driven excellence. As a rapidly growing company, we are dedicated to creating an environment where our team members can thrive personally and professionally. Our company motto is ‘never settle’. We encourage our employees to be open minded and listen to each other. To dare to make mistakes, bringing new insight moving forward. To take ownership of our work and always look for opportunities to create better solutions for existing problems.
