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Technical Support Engineer

Hybrid
  • Amsterdam
Product Team

Job description

Join our team at Wundermart as we revolutionize the POS landscape across Europe! Be part of the Wunder journey! 


What you will do.  

As an integral member of the Wundermart team, you'll spearhead installations, maintenance, and support activities for our POS systems across various regions, as well as supporting the IT needs at our HQ office. From ensuring seamless POS operations to providing remote troubleshooting assistance, your role will directly contribute to enhancing customer experiences and operational efficiency.

Get ready to travel! While primarily working in the Benelux, you'll have the opportunity to extend your reach to other countries as our operations expand. Whether it's overseeing installations or providing on-site support, you'll play a pivotal role in scaling our POS solutions internationally.


Your key responsibilities.  

  • Installation and preparation of POS systems in our shops in Belgium and the Netherlands;
  • Preparation of POS hardware parts at the office, to be shipped to our locations;
  • Remote support for troubleshooting and maintenance of POS systems, with on-site visits when necessary in Belgium and the Netherlands;
  • Replacing existing maintenance contracts, reducing costs and streamlining operations for POS maintenance and support;
  • Collaboration with HR for office IT needs (e.g. new hire equipment).


What you can bring.

  • Proven experience carrying out Technical Support responsibilities, ideally in the retail industry;
  • Experience working with the operating system Linux, as well as in diagnosing network problems (ip address conflicts, blocked ports, etc);
  • Ideally you've had previous experience in Project Management;
  • Excellent communications skills, both verbally and in writing in English and Dutch;
  • Strong organizational skills and the ability to manage multiple tasks;
  • Analytical thinking and problem-solving skills;
  • Team player with proactive attitude and a hands-on mentality;
  • Flexibility to travel if required.

What we have to offer.

  • Opportunity for growth and professional development in a fast-paced and dynamic environment.
  • Flexible working arrangements.
  • Unlimited vacation days.
  • Travel reimbursement.
  • Regular team events.
  • Lunch at our HQ in Amsterdam.
  • ...and more.


Wundermart is not just your ordinary workplace – we are a vibrant community driven by innovation, collaboration, and a shared passion for data-driven excellence. As a rapidly growing company, we are dedicated to creating an environment where our team members can thrive personally and professionally. Our company motto is ‘never settle’. We encourage our employees to be open minded and listen to each other. To dare to make mistakes, bringing new insight moving forward. To take ownership of our work and always look for opportunities to create better solutions for existing problems.

Hybrid
  • Amsterdam
Product Team

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Hybrid
  • Amsterdam
Product Team

The Wundermart story. 

Wundermart is the platform solution that enables profitable F&B moments at scale. 

We have transformed the way guests buy and enjoy convenience items in hotels by putting our autonomous shops in the lobby of over 200 hotels in 6 countries.

The Wundermart ecosystem was created with two things in mind. The use of data and technology to make products available at all times, and an infrastructure that unburdens our hotel partners in every sense of the word. Our technology supports everything from pricing to payment, the supply chain infrastructure is set up to autonomously look after ordering and replenishment.

Scalable, smart and successful F&B in the hospitality channel. This is who we are.

‘Wunder’ is the term that captures our mentality.

The ability to see new possibilities. The drive to make something happen that makes a difference and evokes a sense of wonder. Asking questions is the starting point of progress. Asking better questions unlocks real innovation. We never settle with the status quo – we’re challenging it. Our rocket fuel is seeing new opportunities to create better solutions for existing problems.