Technical Support Engineer

Job description

YOUR ROLE AT WUNDERMART


Wundermart is looking for a Technical Support Engineer. Because of our rapid international growth, we are in need of a Support Hero. This person will work closely with our internal Product Team, the rest of the Customer Support team and internal and external customers.

The ideal candidate is extremely customer-oriented, innovative and gains a great sense of achievement from knowing our applications in and out, solving problems, and helping bridge the gap between our developers, Operations and our customers.



Job requirements

AS A TECHNICAL SUPPORT ENGINEER

You will be responding to various technical issues and questions, internally and externally. You will be responsible for providing accurate, valid and complete information by using the right tools and methods. You will have to be able to handle customer complaints in a patient and empathic manner while offering appropriate solutions. You will keep records of interactions and follow communication procedures, guidelines and policies. Finally, you will be willing to go the extra mile and dig into a matter to find that small clue that makes all the difference.

Main responsibilities include but are not limited to:

  • Research, troubleshoot and identify solutions to resolve technical issues

  • Respond to support tickets

  • Follow procedures for proper escalation of unresolved issues to our product team

  • Create stories and bug reports in a clear and concise manner

  • Testing of new features and providing accurate feedback

  • Create and maintain application documentation and troubleshooting guides

  • Work very closely with our product team

OUR IDEAL CANDIDATE

  • 2+ years of relevant experience

  • Strong affinity with internet technologies and a solid understanding of enterprise resource planning technology

  • Basic understanding of Linux command line

  • Experience with Jira, Confluence, and ticketing systems (such as HubSpot)

  • Solid experience in troubleshooting and finding solutions for software problems

  • Loves to provide assistance and act as the technical support expert

  • Excellent communication skills and is fluent in English

  • Living in the Netherlands

WHAT'S IN IT FOR YOU

  • A great working environment with incredibly nice colleagues

  • A competitive salary

  • Being able to continuously challenge yourself and a guarantee for personal development

  • A laptop and reimbursement of your mobile phone costs

  • After 7 months, Wundermart will contribute to your pension

  • A nice lunch at the office every day

  • Unlimited days of holiday

  • Friday afternoon drinks

WHAT DO WE DO

Wundermart is taking the hospitality world by storm with our 24/7 unmanned food market solution. We offer hotels a great way to convert unused m2 in the lobby into a quality food & beverage service for their guests. Our smart, data-driven ecosystem makes sure there are always the right products for the right time and takes out all the hassle for hotel staff. Happy guests, hassle-free, and healthy monthly profits for our clients. With the current challenges facing the hospitality sector, Wundermart fits in perfectly and is on a mission to help!

OUR MISSION

‘Wunder’ is the term that captures our mentality. The ability to see new possibilities. The drive to make something happen makes a difference and evokes a sense of wonder. Asking questions is the starting point of progress. Asking better questions unlocks real innovation. We never settle with the status quo – we’re challenging it. Our rocket fuel is seeing new opportunities to create better solutions for existing problems.


OUR VALUES

To reach our mission we are building a strong collaborative team. We have established 6 core values we believe define us:

  • Open minds

  • Dare to make mistakes

  • Never settle

  • Create your own destiny

  • Always learning, constantly growing

  • Value over cash