Customer Support Specialist (French Speaking)
Job description
Are you looking for your next step in a one-of-a-kind startup, and do you have experience working in a Customer Support team? Then we have something for you!
What you will be doing?
You will be responding to the incoming inquiries from our customers, as well as identifying and assessing customer needs to achieve high levels of customer satisfaction. Using Hubspot as your main platform you’re responsible for providing accurate, valid and complete information. Your empathy level is above average, seeing you are dealing with our customer where something is not going as it should. You will keep records of customer interactions and follow communication procedures, guidelines and policies. Finally, you will be willing to take the extra mile to positively engage our customers.
The Wundermart story.
Ever since the birth of Wundermart we have been on a mission. To challenge the status quo in retail and bring back shops to the heart of communities. Our smart tech solution has made it possible to run a small convenience shop profitably in places where this was deemed impossible before. Right now, our shops are popping up in hotel lobbies all over Europe, but this is only the start. We still have a long way to go, and we need your help to get us there.
What do we have to offer.
First and foremost, a down-to-earth, warm, and inspiring environment. A place where you can collaborate with like-minded people and flourish as an individual. Our company motto is ‘never settle’ and that also applies to the way we look at personal performance and growth. We encourage our employees to be open minded and listen to each other. To dare to make mistakes, as long as they bring new insight and help us move forward. To take ownership of their work and always look for opportunities to create better solutions for existing problems. Sounds good? Then read on.
Job requirements
OUR IDEAL CANDIDATE
- Has 1+ years of relevant experience in a customer-facing rol
- Has great communication skills and is fluent in English, and French any additional language is a plus
- Has solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system
- Has a strong affinity with internet technologies and a solid understanding of enterprise resource planning technology
- Has an innovative mind, has strong problem-solving skills and is able to adapt to new procedures while dealing with a lot of support requests and challenges.
- Loves to provide assistance and gains a sense of achievement when helping customers to solve a problem at hand
The tangible benefits
- Unlimited days of holiday;
- A great working environment with incredibly nice colleagues;
- A lot of freedom and ownership;
- Being able to continuously challenge yourself and a guarantee for personal development;
- A nice lunch at the office every day;
- Friday afternoon drinks (and an occasional Little Friday on Thursdays)
Ready to take your career to the next level?
All we need from you is a resume showing your work experience to date, and a cover letter with your motivation for applying for the role. If you fit the criteria, Carmen our HR manager will reach out to set up an initial interview. If it’s a match, a second interview with the lead Customer Support an assessment, and a final interview with our COO.
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