Customer Support Specialist

Job description

CUSTOMER SUPPORT SPECIALIST

Are you looking for your next step in a one-of-a-kind startup, and do you have experience working in a Customer Support team? Then we have something for you!


What will you do as a CUSTOMER SUPPORT SPECIALIST

You will be responding to the incoming inquiries from our customers, as well as identifying and assessing customer needs to achieve high levels of customer satisfaction. Using Hubspot as your main platform you’re responsible for providing accurate, valid and complete information. Your empathy level is above average, seeing you are dealing with our customer where something is not going as it should. You will keep records of customer interactions and follow communication procedures, guidelines and policies. Finally, you will be willing to take the extra mile to positively engage our customers.

YOUR ROLE AT WUNDERMART

Because of our rapid international growth, we are in need of a Support Hero who will be the support face of our company. Next to our customers and partners your internal stakeholders will be mostly in the Operations and Product Team. The ideal candidate is extremely customer-oriented, innovative and gains a great sense of achievement from solving problems and helping out customers.

KPI

  • Average first response time

  • Customer Support Satisfaction Score

  • Quantitative

Job requirements


OUR IDEAL CANDIDATE

  • Has 1+ years of relevant experience in a customer-facing role
  • Has solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system
  • Has a strong affinity with internet technologies and a solid understanding of enterprise resource planning technology
  • Has an innovative mind, has strong problem-solving skills and is able to adapt to new procedures while dealing with a lot of support requests and challenges.
  • Loves to provide assistance and gains a sense of achievement when helping customers to solve a problem at hand
  • Has great communication skills and is fluent in English, any additional language is a plus


WHAT’S IN IT FOR YOU?
  • A great working environment with incredibly nice colleagues;

  • A competitive salary;

  • Freedom to work remote;

  • Ability to work from home/remote a few days per week

  • Being able to continuously challenge yourself and a guarantee on your personal development;

  • Building, and structuring the systems for managing autonomous shopsof one of the most promising scale-ups in the Netherlands;

  • After 7 months, Wundermart will contribute to your pension;

  • A nice lunch at the office every day;

  • Free snacks in the office from our shops;

  • Unlimited days of holiday;

  • Thursday afternoon drinks;


WHAT DO WE DO?

Wundermart is taking the hospitality world by storm with our 24/7 unmanned food market solution. We offer hotels a great way to convert unused m2 in the lobby into a quality food & beverage service for their guests. Our smart, data-driven ecosystem makes sure there are always the right products for the right time and takes out all the hassle for hotel staff. Happy guests, hassle-free, and healthy monthly profits for our clients. With the current challenges facing the hospitality sector, Wundermart fits in perfectly and is on a mission to help!

OUR MISSION

‘Wunder’ is the term that captures our mentality. The ability to see new possibilities. The drive to make something happen makes a difference and evokes a sense of wonder. Asking questions is the starting point of progress. Asking better questions unlocks real innovation. We never settle with the status quo – we’re challenging it. Our rocket fuel is seeing new opportunities to create better solutions for existing problems.


OUR VALUES

To reach our mission we are building a strong collaborative team. We have established 6 core values we believe define us:

  • Open minds

  • Dare to make mistakes

  • Never settle

  • Create your own destiny

  • Always learning, constantly growing

  • Value over cash

Interested in this position, drop us a message! We would love to have a chat