Customer Support Specialist

Job description

YOUR ROLE AT WUNDERMART


Wundermart is looking for a Customer Support Specialist. Because of our rapid international growth, we are in need of a Support Hero who will be the support face of our company. This person will be a primary point of contact for our customers and will work closely with our Store Teams and our internal Product Team. The ideal candidate is extremely customer-oriented, innovative and gains a great sense of achievement from solving problems and helping out customers.


WHAT YOU WILL DO AS A CUSTOMER SUPPORT SPECIALIST


  • You will be responding to the incoming inquiries from our customers, as well as identifying and assessing customer needs to achieve high levels of customer satisfaction.
  • You will be responsible for providing accurate, valid and complete information by using the right tools and methods. You will have to be able to handle customer complaints in a patient and empathic manner while offering appropriate solutions.
  • You will keep records of customer interactions and follow communication procedures, guidelines and policies.
  • Finally, you will be willing to take the extra mile to positively engage our customers.

Job requirements

OUR IDEAL CANDIDATE


  • Has 1+ years of relevant experience in a customer-facing role.
  • Has solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system.
  • Has a strong affinity with internet technologies and a solid understanding of enterprise resource planning technology.
  • Has an innovative mind, has strong problem-solving skills and is able to adapt to new procedures while dealing with a lot of support requests and challenges.
  • Loves to provide assistance and gains a sense of achievement when helping customers to solve a problem at hand.
  • Has great communication skills and is fluent in English and German- any additional European language is a plus.